It means that we haven't detected that they read it.
This could mean:
-bad email address
-their system put it into a junk folder or deleted it
-they deleted it
-they haven't opened it yet
or
they opened it but their email program blocked the images and they didn't display them (e.g. a Blackberry does this).
In all cases, we will continue to show Red.
Even after they open it (and view images), it takes us until overnight to update the color to Black.
If you know that the email was read, you can 'Mark as Read' to change it to black.
|